About Televate
We are a young, fast-growing startup, headquartered in Sydney. At Televate, we’re building world-class tooling to support highly efficient dev&test; feedback loops for cloud application developers. Our core product is the Televate card capture - a light-weight DTMF capture solution that allows users to securely record card details entered over the phone.
Televate has active users worldwide with a growing international customer base and we are on an exciting growth journey to become the world’s leading PCI compliant DTMF card capture solution.
About the role
As we continue to grow our customer base, we are seeking a skilled and motivated Technical Account Manager to join our dynamic team.
As a Technical Account Manager at Televate, you will play a pivotal role in fostering strong client relationships, ensuring customer satisfaction, and supporting the successful implementation of our platform. This position involves close collaboration with both technical and non-technical stakeholders to understand their needs, address challenges, and drive value from our innovative cloud development platform and emulator solutions.
At its core, this is a highly technical role - you will interact with customers on a regular basis in different channels (Slack, support portal, video calls), discuss their cloud development use cases, dive into their setup for local development, fine-tune configurations, and help set up pipelines to run automated tests using Televate.
You will also play a critical role in detecting issues, bugs, and gaps in the product based on customer use cases, and working with the product engineering team to get these issues resolved in a timely manner. To optimise the communication flow and minimise handovers, this will often involve creating fully reproducible scenarios, for example as sample projects written in Terraform/CDK, or as a Python integration test added directly to the Televate core codebase.
Key Responsibilities
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Serve as the primary point of contact for assigned customer accounts, building and maintaining strong relationships.
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Collaborate with Customer Success, Engineering, and Technical Support teams to understand customer requirements and develop tailored solutions.
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Provide technical guidance and expertise to clients, assisting them in maximising the value of Televate services.
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Conduct regular check-ins with customers to assess satisfaction, address concerns, and identify opportunities for upselling or cross-selling together with a Customer Success Account Manager as the commercial partner in your accounts.
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Troubleshoot and resolve technical issues, working closely with the engineering and support teams to ensure timely and effective solutions.
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Act as a customer advocate within the organisation, representing customer interests and providing valuable feedback for product improvement.
Qualifications
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Bachelor's degree in a relevant technical field or equivalent work experience.
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Proven experience in a Technical Account Manager or similar customer-facing role within the cloud services or software industry.
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Strong technical background with a solid understanding of cloud computing concepts and technologies (strong AWS skills preferred).
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Exceptional communication and interpersonal skills, with the ability to convey complex technical information to both technical and non-technical audiences.
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Problem-solving mindset with a proactive and customer-centric approach.
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Hands-on experience with IaC or application development frameworks like Terraform, CDK, Pulumi, or Serverless.com is a plus.
Benefits
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Competitive salary and performance-based bonuses.
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Opportunities for professional development and training.
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Dynamic and collaborative work environment.
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Flexible work arrangements.
Apply
If you are passionate about cloud technologies, customer success, and want to be part of a dynamic team that is shaping and redefining the space of cloud developer tooling, we encourage you to apply.
Please submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for the role to
jobs@televate.com.au
Televate is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees.
